Shipping & Returns

SHIPPING — $9.99 (within the U.S.) Flat Rate Shipping via Fed-Ex Ground or USPS Priority Mail. We'll pack your purchases carefully and ship them with insurance on the full value of your merchandise via Fed-Ex Ground with tracking or USPS Priority Mail with USPS Tracking—usually within two business days of receiving your order. We'll choose the shipping method that will provide more efficient delivery of your order.

PICKUP IN-STORE - $0.00 Orders are ready for Pickup In-Store Sun. – Sat. 11AM-4PM

INSURANCE — Our shipping includes insurance on all shipments. All items leave The Christmas Haus in exactly the condition advertised. We would greatly appreciate your emailing us at to let us know that your shipment has arrived safely and that you are pleased with your purchase.

RETURN POLICY — The Christmas Haus prides itself on its quality merchandise. Because most of the items we sell are handcrafted, slight imperfections are what make each piece unique.

PLEASE NOTE — Most of our meticulous German woodworkers use as little glue as possible so that their finished crafts are not marred by messy "oozes" of excess glue. Consequently, in shipment, a piece or two often becomes unglued—not broken, just "unattached." A tiny dab of wood glue should easily fix one of these common shipping related incidents. If we have made an error in our description of the item you receive, we are happy to refund your money upon return of the item. If there are any problems, please email us at within 72 hours of receiving your shipment. If you change your mind on an item and return it within 30 days, we will refund your money minus any shipping and insurance costs.

INTERNATIONAL BUYERS — Please email us at for information on shipping outside the U.S.A.